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Terms & Conditions That Protect Your Play

When you open an account with tangkas x7, you agree to the terms that govern your deposits, withdrawals, account security and how we settle disputes.

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tangkas x7 Terms & Conditions That Protect Your Play
TERMS QUESTIONS? ASK US

How to Reach Us About Your Account

If you have a question about what the terms mean for your account, or if you think a transaction or rule has been applied incorrectly, you have three direct ways to contact…

Live Chat Open live chat in your account lobby during business hours. Select 'Account Terms' from the menu and describe your question. Most responses come within 5 minutes.
Email Support Send your question to [email protected] with your account username and the specific term you're asking about. We reply within 24 hours, Monday to Sunday.
In-App Help Go to Settings > Account & Terms in the mobile app or desktop lobby. Tap 'Report a Terms Issue' and describe the problem. We'll investigate and respond by email within 48 hours.
HOW WE PROTECT YOUR DATA

Security, Data & Your Account Rights

Your account data—username, email, deposit history, withdrawal records—is stored in encrypted servers and never shared with third parties except when required by law or to process your payments through DANA, OVO, GoPay…

Your Data Copy

Request a copy of all your account data—history, deposits, withdrawals, account settings—by emailing support with 'Data Request' in the subject line. We deliver it within 30 days in a readable format.

Dispute Resolution

If you contest a charge or withdrawal, file a dispute through your account dashboard or email support within 90 days of the transaction. We investigate using payment and game logs, then respond in writing within 14 days.

Account Closure

Close your account anytime by going to Settings > Close Account. Any balance is returned to your payment method within one business day. Your data is retained for the legal hold period.

Cookie & Tracking

We use cookies to keep you logged in, remember your game preferences and prevent fraud. You can disable non-essential cookies in your browser; essential ones must stay on to use your account.

Payment Security

All deposits and withdrawals are encrypted end-to-end. DANA, OVO, GoPay and QRIS transactions are verified by our payment partners before they land in your wallet or leave your account.

Contact Us About Terms

Have a privacy or terms question? Email [email protected] or use the in-app Help menu. We respond within 48 hours and explain how any term affects your specific situation.

Your Terms & Conditions Questions Answered

Below are the questions we hear most often about what the terms mean for your account, your money and your rights.

Yes. Any balance in your account wallet is your money. You can withdraw it anytime to the payment method you used to deposit (DANA, OVO, GoPay, QRIS or bank transfer). Withdrawals are processed within 24 hours. The terms only set rules for how you earn and spend that balance; they do not give us ownership of it.

If we find you've broken a material term—using another person's credentials, depositing with a stolen card, colluding with other accounts, or playing from a blocked region—we'll freeze your account and forfeit any balance. We'll notify you by email with the reason. You can appeal through [email protected] within 30 days with evidence that the term was not broken.

We can update the terms, but we'll notify you by email at least 14 days before the change takes effect. If the change materially harms your rights, you have the right to close your account before the new terms apply. Changes to payment fees or withdrawal limits get the same 14-day notice; critical safety or legal changes may take effect immediately with notice.

Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email within 2 minutes. Click it and create a new password. If you've lost email access too, contact [email protected] with your username and the phone number on file; we'll verify your identity and restore access within 24 hours.

We keep your deposit and withdrawal records for seven years for dispute resolution, fraud prevention and regulatory compliance. We delete your gameplay history, personal settings and email preferences within 90 days of closure, unless you contest a transaction or we're under legal hold. You can request earlier deletion where local law permits.

Access and eligibility depend on local law. We operate for players in Indonesia and certain other regions. When you open an account, you represent that you are legally allowed to play in your location. If you move to a region where play is restricted, let us know immediately or close your account. Unauthorized play may result in account suspension.

No. Once a game round or hand is settled, the outcome is final. Refunds are not available for bad luck or disagreement with rules. If you believe a game was rigged or a table malfunctioned, report it immediately to [email protected] with the time, game name and table ID. We investigate with our game provider and refund if malfunction is confirmed.

Related Pages

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