Reference

Legal Terms That Protect Your Account

We built these terms around your account security, payment safety and the real game you play on tangkas x7.

Account SecurityPayment ProtectionData & PrivacyWithdrawal VerificationSupport Access
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tangkas x7 Legal Terms That Protect Your Account
REACH US DIRECTLY

How to Contact Us About Legal Matters

Live Chat Open your account and head to the Support tab in the lobby. Our team responds in under 5 minutes during operating hours. Ask about account changes, payment disputes or data requests directly.
Email Support Send formal requests, data access forms or dispute documentation to our legal team. Responses arrive within 24 hours. Include your account number and a clear description of your request.
Account Settings Log into your account, select Settings, then Privacy & Legal. View your data usage preferences, request corrections and download your account history anytime from this page.
HOW WE PROTECT YOU

Data, Security & Your Account Rights

Encryption & Access

Your login details, deposit methods and withdrawal addresses are encrypted end-to-end. We never share your DANA, OVO, GoPay or QRIS account details with third parties; payment flows stay between you, us and the payment network.

Cookies & Tracking

We use cookies to keep your session secure and to show you relevant games when you return. You can manage cookie settings in your browser; disabling them may slow your lobby load. We do not sell your data to advertisers.

Account Closure

You can close your account anytime from Settings > Account Actions. We settle any remaining balance to your registered withdrawal method within 5 business days. Closed accounts cannot be reopened; a new account requires fresh verification.

Data Retention

We keep transaction records for 7 years to comply with local financial regulation. Account details stay on file for 2 years after closure. You can request deletion of certain personal data where retention is not legally required.

Dispute Resolution

Payment disputes are investigated within 72 hours of your report. We review transaction logs, device activity and communication records. Findings and corrective action are shared via email to your registered address.

Rights & Contact

You have the right to access, correct or delete your personal data where local law permits. Submit requests through Support or email our data protection officer. Processing takes 7–10 business days; urgent matters are handled in 24 hours.

What You Need to Know About Our Terms

Contact our support team immediately with your transaction reference number. We investigate within 72 hours by cross-checking our ledger against your payment network records. If the charge is confirmed on our side, the payment network decides the outcome; if it's an error on our side, we reverse it or refund to your lobby wallet.

Yes. Log into Settings > Privacy & Legal > Download My Data, or email support with your account number and ID copy. We compile your transaction history, login records, profile details and any support tickets within 7–10 business days. The file arrives as a secure encrypted link.

Yes, for security. If you deposited via QRIS, your first withdrawal must go back to that same QRIS address. After your first successful withdrawal, you can register additional withdrawal methods in your Wallet settings. This protects against account takeover and unauthorised transfers.

Account closure removes your access permanently; balances are settled within 5 business days. Account closure is a temporary restriction where local law permits; your account stays on file but you cannot log in or deposit. Both are managed in Settings > Account Actions. Contact support if you need details specific to your region.

We retain transaction logs for 7 years to comply with financial regulation. Account profile data stays for 2 years after closure. You can request deletion of marketing preferences and cookie data anytime via Settings. Sensitive payment details are anonymised after withdrawal settlement.

You can log in from phone, tablet and desktop. We allow one active session per account at a time; logging in elsewhere automatically logs you out. If you see an unrecognised login in your activity log, change your password immediately and contact support to report suspicious access.

Access to tangkas x7 depends on local law. We operate where regulation permits; eligibility varies by region. When you create an account, we verify your location and check local rules. If you move to a restricted jurisdiction, your account may be suspended. Contact support with your location for confirmation.

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